We have multiple convenient delivery options including our own fleet of vans and bikes.

UAE Deliveries

Once your order is processed, we deliver within 24-48 working hours across the UAE for FREE for all orders above AED 150. Deliveries are done between 9:00am and 8:00pm Saturday-Thursday. We always endeavor to deliver on time but sometimes delays are inevitable and we will notify you of the same beforehand. All deliveries are subject to stock availability.

International Deliveries

We use Aramex, DHL, SMSA, and TNT as our courier partners for international deliveries. Based on the shipping country, the delivery time may change, however, most orders are delivered within 3-5 working days. A shipping quote is provided once all address details are given during checkout. While this quote is accurate almost all the time, we reserve the right to amend this based on the size and weight of the actual shipment. If there is any difference in the shipping quote, customers are informed about it before the order is processed. Customers have a chance to amend/cancel the order as required before the order is dispatched from our warehouse. almaqta.com reserves the right to ship your order by means of air and land depending on the easiest and fastest way possible to deliver your order. Such cases vary depending on the country of destination’s requirements, customs, and more. All items are dispatched the same/next day from our warehouses after the order is processed.

Aramex Shop and Ship

We accept Aramex Shop and Ship addresses during checkout. Delivery is made to the local Aramex office with your SnS details. Aramex bills you for their charges directly.

Customs

For UAE deliveries, there are no customs charges. For international deliveries, there may be some customs charges depending on where you live. We recommend that you learn more about these in your country prior to placing an order.

Shipping Address Details

At the time of placing the order, customers are encouraged to put accurate address details to ensure delivery on time. We will deliver the goods to the premises you specify on your order. It is recommended that you are present to accept delivery of your order. If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery. Delivery times may also change and this will be notified to you beforehand. Customers will be asked to sign for the goods upon delivery. Once delivered and signed for, no claim of damaged goods will be accepted. Photo identification may be needed in some cases to accurately verify the receiver. The following forms of ID are accepted:

• Original & Valid National ID
• Original & Valid Driving License
• Original passport (profile and visa page)

In addition, if either “Credit Card on Delivery”, or “Credit Card Online” are selected as the payment methods then the details on the photo ID should exactly match that of the credit card used to make the purchase. Let’s almaqtabooks.com will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE

Warranty and Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@almaqtabooks.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@almaqtabooks.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

We cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Address: Shop No:6 Zain Al Zubaidi Building Street No- 28 Abu Hail Dubai- United Arab Emirates. Phone: +971 55 869 8430 Email: info@almaqtabooks.com